FAQS
General
What products do you offer?
We offer a wide range of high-quality meats including beef, poultry, pork, seafood, and side dishes. All our products are carefully selected to ensure the best taste and quality for our customers.
Where are you located?
We’re an ecommerce business based in Atlanta, Georgia. While we don’t have a physical storefront, our operations are entirely online, allowing us to serve customers nationwide delivering directly to their doorstep.
Where does your meat come from?
Our meat is directly sourced from Prime Meats, our parent company. It is a privately-owned meat packaging and distribution company serving restaurants, grocery stores and butcher shops throughout the Eastern US since 1992. Prime Meats partners with National Beef, JBS, Springer, Greater Omaha, amongst others, all of which comply with USDA certifications.
Where do you deliver?
We deliver across the contiguous USA, bringing our top-quality products from our ranch to your table across the 48 states. The shipping cost is calculated at checkout based on your location. Free standard shipping applies on all orders over $150.
What's the typical delivery time?
Delivery times vary per our carrier (UPS) based on your location. Typically, if you place your order from Monday - Wednesday before 1PM (EST), your order will arrive within 1-2 business days. Alternately, if your order is placed between after Wednesday 1PM (EST) or up to Sunday, it will be shipped come Monday to ensure freshness which will arrive within 1-2 business days. Shipping updates will be sent via email or phone with your tracking number to get the most automated up-to-date delivery information via the Shop app.
How do I place an order?
You can place an order through our website by exploring the different categories, selecting the products and quantities you want, adding them to your cart, and completing the checkout process. If you have special requirements for packing or other observations, you’ll find a space where you can add it and we will do our best to accommodate it.
How is the meat packaged?
Our meats are carefully packaged to ensure they remain frozen during transit. We use insulated packaging and include gel packs or dry ice to maintain the integrity of the products at the proper temperature throughout their journey to your doorstep
Can I cancel or modify my order?
ou can cancel or modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express.
We also accept PayPal for your added convenience.
Do you offer any discounts or promotions?
Yes, we frequently offer an array of discounts and promotions. Sign up for our newsletter to receive exclusive deals and early access to new products. We also publish special offers via social media, so make sure to follow us on Facebook, Instagram, and Pinterest to stay updated on our latest deals!
What happens if I have a problem with my order?
You can contact our customer service team via email at contactus@marblehillsranch.com or call us at +1 866 562 724. Our team is available to assist you with any questions or concerns Monday-Friday from 9AM-6PM (EST).
